Here are the (2) latest additions to Digium's "Ask the Expert" webinar series.
Call Queues - Configuration, Features and Benefits August 23, 2010 - 3:00pm CT Register Here
- How to setup Digium's call queues on Switchvox
- Skills based routing - more than ACD
- How to configure distinctive ring tones
- The available administrator privileges
- Languages supported
- Supervisor rollover functionality
Demystifying VoIP for Traditional Telephony Networks September 13, 2010 - 3:00pm CT Register Here
- Data infrastructures
- How voice is integrated
- Why does QoS matter?
- How is bandwidth assigned in an Ethernet/IP network vs. traditional TDM timeslots
- What is SIP anyway?
- Other key VoIP Terminology